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How-to guide

Mentorship programs

Pair mentors and mentees for a few months, with goals, booked meetings, private notes and check-ins.

For Everyone using Shuffl

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Join a program

Open Mentorship from Home once HR starts a program. Until you have a pair, How mentorship works sums up the four steps: join, get matched, meet, check in. Each program shows how long pairings last and how often you check in.

Choose Find a mentor or Become a mentor, and say what you want to learn or can help with. Your match reads it too. The program then says whether you’re waiting for a match or matched. You can join as both, and leave any time.

The Mentorship page: a Your mentor card for Sofia Andersson with 1/12 weeks on a bar, the next check-in and 0/2 goals done, a Pick a time button, Met Sofia since your last check-in? with three answers, Before your next meeting with the thing to try and open goals, then your goals and meeting notes.
Your pairing, its next meeting, prep, goals and notes sit on one card.

Pick your mentor

Some programs let you pick your mentor. Shuffl shows up to three mentors with room, outside your reporting line, with why each fits. Choose Ask and they get a message.

The mentor accepts, which starts your pairing and introduces you both, or passes, and you pick again. Nobody sees who else you were offered, and you’re never told why someone passed.

A program where mentees choose: Pick your mentor lists three mentors, each with their title, what they can help with and why they fit, such as shared topics, with an Ask button for each.
Mentees see three mentors outside their reporting line, best fit first.

Your pairing

Once your pair starts, you both get an introduction with a first agenda and Pick a time, which finds 30 minutes you’re both free and sends the invite. The card shows your next meeting. A week in with nothing booked, Shuffl reminds you once.

Before each meeting the card shows what to bring: the thing you said you’d try, open goals and questions for this stage. After you meet, either of you adds notes and one thing to try. Only the two of you read them; HR never does.

The mentee writes up to five goals for the pairing and ticks them off. The mentor can read them; HR never sees them.

Every few weeks each of you is asked whether you met, with one tap in Slack or on the page. HR sees the answers; your partner doesn’t. Either of you can pause, resume or end the pairing early.

Meet your mentorThe mentor and the mentee, each privately · When HR approves the pair, or the mentor accepts

ShufflAPP

🌱 Meet your mentor, @Jonah WhitfieldJonah can help with: Hiring, giving feedback, moving into managementYour pairing in Grow at Northwind runs until December 21. Shuffl checks in every 2 weeks.
First stepPick 30 minutes with Jonah this week, then add two or three goals in Shuffl.
A first agenda• Five minutes each on how you got here• What the mentee wants from these weeks• Two or three goals to start with• When you’ll meet next
Pick a timeOpen mentorship
A mentee chose youThe mentor, privately · When a mentee picks them in a program where mentees choose

ShufflAPP

🌱 @Priya Natarajan would like you as their mentorPriya wants to learn: Presenting to leadership with confidenceCustomer team mentoring pairs you for 12 weeks.
AcceptPass
If you pass, Priya picks someone else. They aren’t told why. You can also answer on Mentorship.
Pick a timeThe mentor and the mentee, each privately · Once, a week into a pairing with no meeting booked

ShufflAPP

🌱 Pick a time with @Jonah WhitfieldYour mentorship started a week ago and there’s no first meeting yet. Shuffl finds 30 minutes you’re both free.
Pick a time
Did you meet?The mentor and the mentee, each privately · Every few weeks while the pairing runs, and once at the end

ShufflAPP

🌱 Did you and Jonah meet?Shuffl checks in every 2 weeks. Did you two get together since the last check-in?
We met, it helpedWe metNot yet
Jonah doesn’t see your answer. HR does, to keep the program working. You can also answer, pause or end the pairing on Mentorship.

Become a mentor

Become a mentor asks what you can help with, with topics from your profile to add. Pick how many mentees you take and the hours you can give each month. Shuffl never suggests you more mentees than you chose.

Then a short guide says what good mentors do and which topics aren’t yours to fix, such as pay or a conflict with a manager. Open it again any time from Help with mentoring. Change your answers with Change on the program.

The Become a mentor dialog: what you can help with, with topics from your profile to add in one tap, how many mentees you take, about how many hours a month you can give, then a short guide to what good mentors do.
A three-minute guide comes before your first mentee.

Your mentees

Your mentees come first, with how many spots are taken. A banner names what needs you: a check-in, no meeting in three weeks, no goals yet, or halfway with no goal done. Each card says if the pairing is on track.

Questions to ask has tabs for a first meeting, the middle, when you’re stuck and the last meeting. Ask Mello under Help with mentoring coaches you from your own pairings and their goals, never anyone else’s.

A mentor’s Mentorship page: 2 of 2 spots taken with a Change link, a banner saying one mentee hasn’t met in 3 weeks with Pick a time, each mentee’s card with how the pairing is going, then You as a mentor with people mentored, meetings and goals finished.
What each mentee needs next comes first.

What mentees said

When a pairing ends, the mentee is asked two things: what helped most, and one thing to change. Either can be left blank, and the mentee can edit their answer later.

The mentor sees the answers only once three mentees have answered, as unnamed lists in alphabetical order, so nobody can tell who said what. HR never sees them. You as a mentor also counts who you mentored, meetings and goals finished.

Thank your mentor

When a pairing ends, the mentee can thank their mentor in their own words, and the mentor always gets it.

Show it on their profile adds it to the mentor’s Mentoring section. Let their manager know sends it to the mentor’s manager once.

Pick a praise channel to post it there too. A profile’s Mentoring section counts who someone mentored and what they help with. Its owner can hide it; then coworkers see nothing.

The Mentorship page after a pairing ends: a Thank Sofia box with the mentee’s words, Show it on Sofia’s profile ticked, Let Sofia’s manager know, and Send thanks.
The mentor always gets the thank-you; the rest is the mentee’s choice.

Start a program

Administrators open Mentorship, then Programs, then New program. Before the first program, Start a program on the Yours tab opens the same form. Pick who can join: everyone or one group. Each program’s button says what’s next, such as Approve 2 matches.

Set how long a pairing lasts, how often pairs check in and how many mentees each mentor takes. A new program starts with the terms on Mentorship → Settings. Changes apply to pairs approved afterwards.

The Mentorship Programs tab: the Grow at Northwind program for everyone, 12 weeks with a check-in every 2 weeks, with counts of mentors, mentees and pairs meeting and an Approve 2 matches button, then How mentorship works, folded once pairs are meeting.
Each program shows who joined and its next step for you.

Approve pairs

Suggest matches gives each waiting mentee one mentor. It favors shared topics, more time at the company and the same time zone, and spreads mentees across mentors.

Or set How matches are made to let mentees pick from three mentors. Mentors then accept or pass, and the program lists who is waiting on an answer.

Nobody is paired with someone in their reporting line, a person they were paired with before, or a pair you kept apart in Connections. Nothing is sent until you approve a pair; Skip suggests someone else next time.

A mentorship program page: four figures for Mentors : mentees, Waiting, Pairs meeting and Met, then Matches to approve with each suggested mentor and mentee and the reasons, each with Approve and Skip, then the pairs meeting now and who joined.
Each suggestion says why, such as shared topics or time at the company.

Program formats

Format sets how a program pairs people. One to one is the usual pairing. Ask once is a single conversation over two weeks, with one check-in and no goals.

Circle has one mentor meet three to five mentees together, with Pick a time for the whole circle.

Reverse mentoring flips matching: it favors mentors newer to the company than their mentee, such as someone showing a long-tenured lead new tools.

Run a cohort

Set When pairs start to Together, as a cohort, then pick when sign-up closes and the start day. People join until sign-up closes; then Shuffl suggests every match at once.

Approve each match, or Approve all. Approved pairs wait and all start on the start day, with an introduction that says how many pairs begin together. Each pair sees a timeline from kickoff to wrap-up, and everyone gets a wrap-up message in the last week.

A cohort program page: a banner saying sign-up closed and every approved pair starts together on the start day, a match to approve, and one pair already approved and waiting.
Approved pairs wait and start together on the start day.

Follow a program

The program page shows each pair meeting now, how many check-ins they answered and how often they met. Ended pairs show whether each person said it helped.

End pair stops a pair; Remove takes a person off the program so they’re never suggested. Pause stops joining and check-ins; Archive ends every pair. A mentor whose pairing finishes gets the Mentor badge.

Who joined shows how many mentees each mentor takes and the hours they can give.

What needs you

A program page opens with what needs you, one step each: Review matches, Nudge all pairs that haven’t met in three weeks, Find mentors for a short topic, or Rematch.

Whether a pair met comes from check-ins and meetings booked in Shuffl, never their notes. Nudge all reaches each pair once a week at most. Below sit pairs meeting, met rate, mentees waiting, typical days to match, and want against offer by topic.

Time to meet againThe mentor and the mentee, each privately · When HR nudges pairs that haven’t met in three weeks, once a week at most

ShufflAPP

🌱 Time to catch up with @Jonah Whitfield?It’s been a few weeks since you and Jonah last met. Shuffl finds 30 minutes you’re both free.
Pick a time
A program page opening with 1 thing needs you: 2 matches to approve with Review. Below it, pairs meeting, met rate, waiting and typical days to match, then the matches with Approve all.
Each thing that needs you has one button.

Invite mentors

Find mentors suggests people for a topic from their titles, time here, who they manage and praise that mentions it. Pick people, edit the drafted note and tick Tell their managers if you like, then Send.

Each person gets your note in Slack or email with Yes, Not now and Ask me later. Yes opens the mentor sign-up; nobody becomes a mentor until they finish it. Invited to mentor lists each answer.

Invited to mentorEach person HR or a leader asked, privately · Once per invite; again only after Ask me later

ShufflAPP

🌱 @Priya Natarajan asked if you’d mentor in Grow at Fernhill4 people here want help with presenting, and you’d be good at it. Would you mentor one of them? It’s about an hour every 2 weeks for 12 weeks, and Shuffl preps each meeting for you.
YesNot nowAsk me later
Nothing changes until you sign up. Not now and Ask me later stay between you and HR.
The Find mentors dialog: a topic, people who could mentor it with their title and why, checkboxes to pick them, and a drafted note.
Nobody becomes a mentor until they say yes.

Mentor circles

A mentor circle is a short meeting where a program’s mentors swap what’s working. On the program page, Set a circle picks a day, time, length and an optional topic. Each active mentor hears about it once and answers I’ll come or Can’t make it.

The card counts who’s going. Move changes the time without telling anyone again; Call it off cancels it. Once a month works for most programs.

Mentor circleEach active mentor in the program, privately · Once, when HR sets a new circle

ShufflAPP

🌱 Mentor circle for Grow at FernhillNov 5, 2026 · 30 minutes. Mentors swap what’s working and ask each other for help.This time: Helping a mentee who wants to move teams
I’ll come
You get this because you mentor in this program.
The Mentor circle card on a program page: the next circle’s day, time, length and topic, how many mentors are going and how many can’t make it, with Move and Call it off.
Mentors hear about a new circle once, in Slack or by email.

See how pairs are doing

Insights shows pairs meeting now, new pairs, check-ins answered and pairs that ended early, each against the period before. Mello says what waits on you, such as matches to approve.

Pick 30, 90 or 180 days, and one program if you run several. See trend on a program page opens it here. Insights counts answers; it never reads goals.

Mentorship Insights: a period picker for 30, 90 or 180 days, Mello’s line on matches waiting for approval and mentees with no mentor, four figures for pairs meeting, new pairs, check-ins done and pairs that ended early, then weekly charts of new pairs and check-ins.
Each figure compares this period with the one before.

Outcomes

Outcomes compares people mentored three months to two years ago with peers at similar tenure: who is still here, who moved team or title, and goals finished.

Either group under five people shows Too few to show. Download CSV saves the counts. Pulse answers stay anonymous, so they aren’t part of it.

Mentorship Insights with Outcomes: six people mentored against peers at similar tenure, still here and moved team or title for each, goals finished, and Download CSV.
Groups under five people show Too few to show.

Leaders and sponsors

Leaders opens for anyone with seven or more people under them, and for HR across the company. It shows how many take part against the company, by team, with teams under seven grouped, and the topics short of mentors.

Ask my managers to mentor sends them an invite, Mentor one person opens the sign-up, and Sponsor puts your note on an upcoming cohort’s invite and kickoff. Leaders see totals and shared thank-yous, never goals or notes.

The Leaders tab as HR sees it across the company: people, the share taking part, mentors and mentees, topics short of mentors with want and offer counts, and the upcoming cohort leaders can sponsor.
Leaders see totals and shared thank-yous, never goals or notes.

Settings for new programs

Mentorship → Settings, also under Settings → Programs, sets what a new program starts with. The defaults are 12-week pairings, a check-in every 2 weeks and up to 2 mentees per mentor.

Programs already running keep their own terms; change those with Edit on the program.

Mentorship Settings: New programs start with, three choices for how long a pairing lasts, how often pairs check in and how many mentees each mentor takes, with Save and Use Shuffl’s defaults.
Programs already running keep their own terms.

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