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Knowledge

Answers from knowledge HR approved

Mello answers from the policies HR approved and cites every answer. When nothing approved fits, it offers HR instead of guessing.

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Slack · ask-hr

Sam9:02

Do unused vacation days roll over?

Mello9:02

Yes, up to 5 days roll over into next year. Anything above that resets on January 1.“Up to 5 unused vacation days roll over into the next calendar year.”Time off policy

Maya9:14

Can I bring my dog to the office?

Mello9:14

I couldn’t find that in anything HR approved. Want me to ask HR?Ask HRNo thanks
Time off policyUp to 5 unused days roll over.EveryoneApproved by HR

Getting started

Bring in what you already have

Every source arrives as a private draft.

  • Say it

    In your own words

    Tell Mello in Chat or Slack. It drafts the guidance.

  • Upload

    Your handbook, up to 500 pages

    PDF, Word, PowerPoint, Markdown or HTML. One draft per section.

  • Connect

    Drive, Notion, Confluence, SharePoint and more

    Shuffl re-reads each source when it changes.

Supported files and sources

Approval

Nothing is used until HR approves it

An agent can prepare knowledge. Publishing needs HR’s permission and HR’s yes.

  1. Draft

    Nobody reads a draft. An HR admin checks the text first.

  2. Choose who reads it

    Everyone, HR only, or chosen departments, groups, managers or roles.

  3. Set the dates

    On the review date it drops out of answers until HR renews it.

  4. Publish

    Each publish saves a version. Edits stay private until the next one.

How publishing works

Templates

A policy drafted for you

Pick a policy template and Mello writes it from your Knowledge and the legal minimums where your people work.

  • Where each value came from. Each value says whether it came from your company, the law or a typical choice to check.
  • Sources you can open. Mello searches official sources and links the page it read. A link it didn’t find never appears.
  • You check, then publish. It’s a draft only HR sees. Nothing reaches employees until someone approves it.
Draft a policy with Mello
Paid time offDrafted by MelloPaid days off28 daysgov.ukThe lawApproved byYour managerYour companyNotice to bookTwo weeksTypical, checkSave draft

Confirmations

Read and confirmed

For policies people must read, ask them to confirm they have. Shuffl keeps the record.

  • One click at the end of the page. Readers get a message in Slack or by email, and see it on Home until they confirm.
  • Who has, who hasn’t. See who has confirmed and who hasn’t, and remind the rest at most once a day.
  • Which version, and when. Publish a new version and earlier confirmations stay on the record. Ask again for the new one.
Ask people to confirm a policy
Code of conduct90%Confirmed38/42Aisha BelloOct 9Jonah WhitfieldOct 10Kwame MensahNot yetRemind 4 people

Handbook

Your handbook, as one PDF

Everything you publish to everyone, as one handbook to print or save as a PDF.

  • Ready to hand over. A welcome page, the contents, then each policy on its own page.
  • Dated and versioned. Each policy shows its effective date and version.
  • Only what everyone reads. Drafts and pages for particular groups stay out. Download it as Markdown too.
Download the handbook
Northwind employee handbookContents1. Annual leavev32. Code of conductv23. Expensesv44. Remote workv1Save as PDF

Trust

Answers people can trust

A manager and their team can ask the same thing and get different answers. Each person sees only their own sources.

  • Cited, every time. Every answer links to the passage it used, and in Slack it quotes that passage too.
  • Only what you can read. A restricted source never reaches someone outside its audience.
  • Follows your directory. Change teams or become a manager, and what you can read changes too.
How do promotion reviews work?
Jordan · ManagerNominate your reports by March 1.Manager guide
Sam · EngineerReviews run twice a year. Ask your manager.Team handbook

Upkeep

Knowledge that stays current

Policies change. Shuffl notices, and HR decides what changes.

  • Learns

    From HR’s replies

    The reusable part of an HR reply becomes a proposal for HR.

  • Watches

    Never quietly stale

    A changed source pauses until HR reviews it.

Manage connected sources

Pricing

Publish your first policy today

Free at any company size, like everything in Shuffl. Every feature included, no seat limit and no limit on questions.

Start freeSee pricing