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Searches the public product guides only. Nothing from a workspace is read, and questions are not saved.

Tutorial

Ask Mello

Ask about work in Chat or Slack, read the sources behind an answer, and get help from HR without leaving the conversation.

For Everyone using Shuffl

Have your agent do thisPaste the prompt into Claude Code, Cursor or another agent. It follows this guide over MCP and asks before it changes anything others will see.Show the prompt
Help me with "Ask Mello" in my Shuffl workspace.

1. Read the guide: https://shuffl.ai/docs/markdown/ask-mello
2. Add Shuffl's MCP server: https://shuffl.ai/api/mcp
   Claude Code: claude mcp add --transport http shuffl https://shuffl.ai/api/mcp
   When the browser opens, choose my workspace and allow the access the guide needs.
3. Work through the steps in order: Ask a question. Do what you can over MCP and tell me which steps only I can do in the browser or in Slack.

Show me what you will change and who it affects, and wait for my yes before publishing, inviting or sending anything.
On this page

App links open your signed-in workspace. Check the selected workspace before making changes.

Ask a question

  1. On the web, type in the box at the top of Home or open Chat.
  2. In Slack, send a direct message to Shuffl. On a phone, tap Mello, the raised button in the middle of the bottom bar.
  3. While Mello works it shows what it is doing, such as Searching company knowledge. Choose Stop answer to stop it.
  4. When a question could mean more than one thing, Mello offers two to four choices to tap, or you can type your own reply.
  5. Open Supporting sources to see the passages it relied on; a citation opens the published source.
  6. Ask a follow-up in the same chat, or tap one of up to three suggested questions under an answer.
  7. A message sent while Mello is writing waits in a queue; choose Send now to interrupt with it.
  8. Attach a PDF, Word, PowerPoint, Markdown or text file to ask about it. In Slack, an administrator may first need to reconnect Slack with file access.

Mello is Shuffl’s assistant. Ask it about time off, benefits, expenses, policies or who is who. It answers from the Knowledge your company published for you and from People, and cites its sources.

Chat in Shuffl on desktop and phone. The list of past chats sits on the left; the open chat asks about parental leave and Mello answers with the policy, with a composer at the bottom.
Chat keeps your questions in one place. Each chat is private to you and kept for 30 days.

What Mello can and cannot answer

Mello uses only sources published to an audience that includes you, between their effective and review dates. If nothing published covers your question, it says so and offers to bring in HR.

Mello also reads your own record in People, such as employment type, location, department, manager and start date, so it answers the part of a policy that applies to you.

It uses your record only in your own chats, never in a shared channel. Anything missing from People is missing for Mello too.

Mello reads your time-off balances only when your company connected BambooHR, Rippling, HiBob or Deel, and never guesses one. It does not book leave; it prepares an HR request with the dates.

Questions about Shuffl itself, such as who can see your Pulse answers, Mello answers from these guides and says so.

In a shared channel, Mello answers only from Knowledge published to everyone. Anything personal it answers in a direct message, and Open DM takes you there.

Mello writes with AI, so even an answer from verified Knowledge can be wrong or incomplete. Before you act on pay, leave or eligibility, open the source or ask HR.

Ask me in a DMWhoever mentions Mello in a channel, in the thread · When the answer needs company information only a DM can show

ShufflAPP

Please ask me in a direct message so I can answer using the company information you can access.
Open DM

Get help from HR

When a person needs to help, Mello prepares a short message for HR and shows who would receive it.

Edit it if you like; nothing is sent until you choose Share with HR on the web or Send to HR in Slack. HR gets that message, never your conversation, and replies arrive in the same chat.

Handoff to HRThe person asking Mello, in their DM · When Mello can’t answer and offers to ask HR

ShufflAPP

Ready to send to HR
My partner is having a baby in March. How much parental leave can I take, and do I need to tell my manager before I apply?
Goes toPeople team
Your conversationStays private
Send to HREditCancel
Nothing is sent until you press Send to HR.

Let Mello do things for you

Mello can also act for you, within your role, such as joining a community or setting your profile visibility. Anything that changes something appears first as a Prepared action card and runs only when you press its button.

Action Mello preparedThe person who asked Mello, in their DM · When Mello prepares a change for someone to run

ShufflAPP

Start onboarding for a new hire
Starts Mei Lin’s onboarding with Jordan as her buddy.
BuddyJordan Lee
PersonMei Lin Zhou
Start dateMon, Oct 5, 2026
Start onboardingDismissOpen in Shuffl
Nothing changes until you press Start onboarding.

Your chat history and feedback

Your chats lists everything you asked, grouped by day. Rename gives a chat a name only you see; Delete removes it. Search your chats searches your web chats.

HR requests, above your chats, lists every request you sent, open ones first, with HR’s latest reply. A request stays there after its chat is deleted.

A chat you started in Slack shows in the web list too, once your Slack account is linked. It is read from Slack each time, not saved in the browser, and is read-only here: Open in Slack to continue it.

Good answer shares your rating, optional note and the sources used with your workspace administrators; your question and the answer stay private. Bad answer also shares your question, unless you tick Keep my question private.

Who can read your chats

Your manager, HR and administrators cannot read your chats, and Shuffl deletes them after 30 days. HR sees only what you share. Slack keeps its own copy of direct messages under your workspace’s retention settings.

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