How-to guide

Share a request with HR

Choose who answers HR requests, review what you share before it is sent, and work the queue in the Inbox.

For Employees, HR responders and workspace administrators

Have your agent do thisPaste the prompt into Claude Code, Cursor or another agent. It follows this guide over MCP and asks before it changes anything others will see.Show the prompt

Help me with "Share a request with HR" in my Shuffl workspace.

1. Read the guide: https://shuffl.ai/docs/markdown/hr-requests
2. Add Shuffl's MCP server: https://shuffl.ai/api/mcp
   Claude Code: claude mcp add --transport http shuffl https://shuffl.ai/api/mcp
   When the browser opens, choose my workspace and allow the access the guide needs.
3. Work through the steps in order: Administrator: choose responders; Administrator: categories and response target; Employee: review before sharing. Do what you can over MCP and tell me which steps only I can do in the browser or in Slack.

Show me what you will change and who it affects, and wait for my yes before publishing, inviting or sending anything.

On this page

App links open your signed-in workspace. Check the selected workspace before making changes.

Administrator: choose responders

Open People, choose a person and turn on HR responder under Roles. Owners start as responders; administrators don’t unless you add them.
Settings → Roles and access lists every responder and the HR team name employees see.
A responder needs an enabled account of their own. If nobody eligible appears, enable the person in People first.
Responders get a Slack direct message for each new request, or an email if their Slack account is not linked.

New responders get new requests only. Existing requests keep the responders the employee approved. Removing someone takes effect at once.

Administrator: categories and response target

Open the Inbox from the HR workspace, then Request settings at the foot of the page.
A note says whether Mello built the list from Knowledge or it is the starting list.
Rename, add or remove categories if you want to. Keep the list short.
Choose an owner for each one, or leave it with anyone on the HR team.
Turn on Only named people can open these requests for sensitive topics, and tick who can.
Set the response target: how soon HR should first reply, in business days. Weekends don’t count.

Mello builds the categories from your published Knowledge and updates them as you publish more; until then a starting list is used. Once you edit the list, Mello leaves it alone, and Rebuild from Knowledge brings Mello’s back.

Mello puts every new request in one category and tells its owner first. Responders can move a request to another category.

A sensitive category, such as complaints or medical leave, opens only for the people you name; other responders can’t list or open those requests, even with a link. The person who asked always sees their own request.

Requests settings: a response target of one business day, and a list of categories (Pay, Leave, Benefits, Letters, Personal details and Employee relations), each with an owner, where Employee relations opens only for one named responder. — Each category has an owner. A sensitive one opens only for the people you name.

Each category has an owner. A sensitive one opens only for the people you name.

Open Request settings

Ask Mello in Chat or a Slack direct message. When a person needs to help, Mello prepares a short message and names the responders who would receive it.
Read it. Choose Edit message to change it, and include only what you want HR to see.
Choose Share with HR on the web or Send to HR in Slack once the message and recipients look right. Nothing is sent before that.
Replies arrive in the same chat or Slack thread, with who on HR wrote them.
HR requests in your Chat history lists every request you sent, each with Mark resolved, and Reopen question once resolved.

HR receives the reviewed request, not your whole conversation. If HR is not set up, contact your HR team the usual way.

Handoff to HRThe person asking Mello, in their DM · When Mello can’t answer and offers to ask HR

ShufflAPP

Ready to send to HR

My partner is having a baby in March. How much parental leave can I take, and do I need to tell my manager before I apply?

Goes toPeople team

Your conversationStays private

Send to HREditCancel

Nothing is sent until you press Send to HR.

HR’s replyThe person who asked, in the same DM thread · When HR sends a reply

ShufflAPP

Congratulations! You can take up to 16 weeks of paid parental leave.Tell your manager when you apply in Shuffl, and I’ll handle the rest.

From Priya Natarajan · HR

🔵 HR replied · Your turn

Priya Natarajan is helping. Reply in this thread to add a follow-up.

ResolvedStill need helpOpen in Shuffl

Your HR requestsWhoever asks Mello about their requests, in their DM · When someone asks Mello where their HR requests stand

ShufflAPP

Your HR requests

How much parental leave can I take?

🔵 HR replied

View

Can I carry over vacation into next year?

🟡 Waiting on HR

View

Where do I find my payslips?

✅ Resolved

View

Responder: own and answer a request

Responders see open requests in the Inbox and on the Shuffl app’s Home tab in Slack.

A request opens beside the list, or over it on a phone, with the employee’s reviewed message and the thread so far. Take ownership tells others you have it; Release to HR team hands it back.

Write your reply and choose Send reply, or Draft with Mello to have it drafted in Chat; the employee gets it in their original conversation.

Mark resolved asks how it was answered: by a published article, Needs an article, or No article needed. If you can verify Knowledge, Needs an article also starts a draft from your last reply.

Reopen question brings a request back. A reply sent from Slack or the web shows in both.

In Slack, a new request arrives from Shuffl as a card with its category, who asked and the question quoted. Reply drafts an answer with Mello in the thread; Assign to me tells others you have it.

New HR requestHR responders for the request’s category, privately · When someone sends Mello’s handoff to HR

ShufflAPP

🟡 New · Not assigned yet

CategoryLeave

FromMei Lin Zhou

AskedSep 28, 2026

Reply bySep 30, 2026

My partner is having a baby in March. How much parental leave can I take, and do I need to tell my manager before I apply?

Reply in this thread to draft an answer with Mello. Drafts stay private until you choose Send reply.

ReplyAssign to meOpen in Shuffl

Knowledge draft for reviewThe person who can verify Knowledge, in their DM · When Mello turns an HR answer into reusable guidance

ShufflAPP

Knowledge draft for your review

Parental leave

Employees can take up to 16 weeks of paid parental leave after a birth or adoption. Apply in Shuffl at least four weeks before your leave starts; your manager is told when you apply.

AudienceEveryone, or admins only: you choose

SourceHR request reply

ChangeNew guidance

StatusNot live yet

Approve for everyoneEditAdmins onlyDismiss

Approve for everyone makes it an answer employees can get. Or reply here with a correction and Mello prepares a new revision.

The Inbox: filter chips for All, Mine, Unassigned, Overdue, Reviews and Pulse, then one row per item with its category, who asked, how long it has waited and its status, and an employee’s request about moving to Lisbon open in a pane beside the list with a reply box. — The queue for HR responders and Knowledge verifiers. Home shows its first three rows.

The queue for HR responders and Knowledge verifiers. Home shows its first three rows.

See how requests are going

Culture shows four HR request tiles for administrators. All figures opens the full page: how many requests came in, time to first reply and to resolve, the share answered within target, and how many wait on HR.

By category lists the busiest categories first, with how many need an article. Review the top ones each quarter and write the articles they need.

The weekly HR digest carries the totals to administrators and responders.