Shuffl vs Console
Console is an AI service desk for IT requests in Slack and Teams, now part of Palo Alto Networks. Shuffl answers HR questions and runs culture programs.
Checked against their own pages on
Side by side
Feature Shuffl
Console
ConsoleAnswers HR questions
YesConsoleYesAnswers leave, PTO and handbook questions.[4]
Agent in Slack
YesConsoleYesEmployees ask it in Slack or Teams.[8]
Cites the source
YesConsoleYesResponses cite their source content.[1]
Hands off to HR
YesConsoleYesRoutes what it can’t answer to a person.[2]
MCP server
YesConsoleNot found on Console’s pagesCoworker introductions
YesConsoleNot found on Console’s pagesNew-hire onboarding
YesConsoleYesProvisions accounts, groups and devices for hires.[3]
Mentorship programs
YesConsoleNot found on Console’s pagesOffboarding
YesConsoleYesRevokes access on HRIS termination.[3]
Birthdays and anniversaries
YesConsoleNot found on Console’s pagesPulse surveys
YesConsoleNot found on Console’s pagesEmployee Net Promoter Score
YesConsoleNot found on Console’s pagesPeer praise
YesConsoleNot found on Console’s pagesEmployee communities
YesConsoleNot found on Console’s pagesCulture insights by team
YesConsoleNot found on Console’s pagesDirectory and org chart
YesConsoleNot found on Console’s pagesFinds who knows a topic
YesConsoleNot found on Console’s pagesSyncs people from your HRIS
YesConsoleYesSyncs status, departments and managers from your HRIS.[6]
Acts when people join or leave a group
YesConsoleNot found on Console’s pagesSyncs your knowledge sources
YesConsoleYesAnswers from connected docs as they change.[5]
Policy read and confirm
YesConsoleNot found on Console’s pagesSingle sign-on
YesConsoleYesSSO for access to Console.[3]
SCIM provisioning
YesConsoleYesSCIM for access to Console.[3]
Which to choose
Choose Console when
- You want IT requests like app access, passwords and devices handled in Slack or Teams.
Choose Shuffl when
- You want HR answers plus the culture side in Slack: intros, praise, Pulse, celebrations and a directory.
Pricing
- Console
- Console publishes no prices; its pages ask buyers to book a demo for a quote.[7]
- Shuffl
- Shuffl is free for every team at any size, Mello included. No seat limit, and answers are not metered.See pricing
Sources
- Console vs Moveworks (opens in a new tab)https://www.console.com/compare/console-vs-moveworks · read
- Console FAQ (opens in a new tab)https://www.console.com/faq/frequently-asked-questions/ · read
- Console (opens in a new tab)https://www.console.com/ · read
- Console for HR (opens in a new tab)https://www.console.com/solutions/hr · read
- Console knowledge base (opens in a new tab)https://www.console.com/faq/console-knowledge-base-automation/ · read
- Console onboarding guide (opens in a new tab)https://www.console.com/faq/getting-onboarded-first-live-workflow/ · read
- Console demo (opens in a new tab)https://www.console.com/demo · read
- Console in Teams and Slack (opens in a new tab)https://www.console.com/faq/using-console-in-microsoft-teams-and-slack/ · read
