Available
Helpdesks
Shuffl + Zendesk
Route HR request categories into Zendesk and bring public replies back.
Step-by-step guide: Shuffl with ZendeskHelpdesk routing
A public reply answers them; internal notes stay with your team. Sensitive categories stay in Shuffl unless you opt in.
What syncs
| Data | Direction |
|---|---|
| HR requests from routed categories, as tickets | To your tool |
| The person’s replies, as internal notes | To your tool |
| Public replies, to the person who asked | Into Shuffl |
| Resolved and reopened | Into Shuffl |
Set it up
In Zendesk Admin Center, open Apps and integrations, then APIs.
Turn on token access and add an API token.
Paste your subdomain, an agent’s email and the token here.
In Shuffl, open Request settings, connect it and pick a queue for each category you want there.
