Available
Helpdesks
Shuffl + Linear
Route HR request categories into Linear and bring public replies back.
Step-by-step guide: Shuffl with LinearHelpdesk routing
Start a comment with "Reply:" to answer them; every other comment stays with your team. Sensitive categories stay in Shuffl unless you opt in.
What syncs
| Data | Direction |
|---|---|
| HR requests from routed categories, as tickets | To your tool |
| The person’s replies, as internal notes | To your tool |
| Public replies, to the person who asked | Into Shuffl |
| Resolved and reopened | Into Shuffl |
Set it up
In Linear, open Settings, then Security & access.
Create a personal API key with access to the teams you route to.
Paste the key here.
In Shuffl, open Request settings, connect it and pick a queue for each category you want there.
