Available
Helpdesks
Shuffl + Jira Service Management
Route HR request categories into Jira Service Management and bring public replies back.
Step-by-step guide: Shuffl with Jira Service ManagementHelpdesk routing
Reply to the customer to answer them; internal comments stay with your team. Sensitive categories stay in Shuffl unless you opt in.
What syncs
| Data | Direction |
|---|---|
| HR requests from routed categories, as tickets | To your tool |
| The person’s replies, as internal notes | To your tool |
| Public replies, to the person who asked | Into Shuffl |
| Resolved and reopened | Into Shuffl |
Set it up
Sign in to id.atlassian.com as an agent of the service desk.
Open Security, then Create and manage API tokens, and create one.
Paste your site, account email and the token here.
In Shuffl, open Request settings, connect it and pick a queue for each category you want there.
