Available
Helpdesks
Shuffl + Freshservice
Route HR request categories into Freshservice and bring public replies back.
Step-by-step guide: Shuffl with FreshserviceHelpdesk routing
A public reply answers them; private notes stay with your team. Sensitive categories stay in Shuffl unless you opt in.
What syncs
| Data | Direction |
|---|---|
| HR requests from routed categories, as tickets | To your tool |
| The person’s replies, as internal notes | To your tool |
| Public replies, to the person who asked | Into Shuffl |
| Resolved and reopened | Into Shuffl |
Set it up
In Freshservice, open your profile settings as an agent.
Copy the API key shown there.
Paste your domain and the key here.
In Shuffl, open Request settings, connect it and pick a queue for each category you want there.
