Privacy Policy

Version 2.2 · June 1, 2021

Thank you for using Shuffl. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information we collect from users of our services, including our bot and website. This Privacy Policy does not apply to any third-party websites, services, or applications, even if they are accessible through our services. This Privacy Policy applies to all products and services offered by Shuffl. By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. For details on data processing of customer personal data for sole use of delivering our service, please refer to our Data Processing Agreement ("DPA")

Information Collection and Use

Our primary goals in collecting information are to provide and improve our services, to administer your use of our services, and to enable you to enjoy and easily navigate our services.

Information Collected Through Our Site

If you visit our Site, you may choose to provide us with your email address or other contact information in order to obtain information about our services. We collect this information only for our marketing purposes and will not share this information with third-parties.

Account Information

If you create an Account, we’ll collect certain information that can be used to identify you, such as your name, email address, postal address and phone number ("PII"). If you create an Account using your login credentials from a third-party single sign-on service (SSO Service), we’ll be able to access and collect your name, email address, and other PII that your privacy settings on the third-party service permit us to access. If you log into your account with a third-party SSO Service we will receive a login validation token, but will not receive or store your single sign-on service password. We may also collect your gender, date of birth, and other information that is not considered PII because it cannot be used by itself to identify you.

Information Collected Using Cookies and other Web Technologies

Like many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.

"Cookies" are small text files that are placed on your hard drive by a Web server when you access our services. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the services and to tell us how and when you interact with our services. We may also use Cookies to monitor aggregate usage and web traffic routing on our services and to customize and improve our services. Unlike persistent Cookies, session Cookies are deleted when you log off from the services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third-parties.

"Web Beacons" (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our services, to monitor how many visitors view our services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an email).

"APIs" or application programming interfaces are software components that enable our services to communicate with third-party services. We may use APIs to enable our services to communicate with and gather information from third-party services, such as SSO services, used by you.

Our Site does not have the capability to respond to "Do Not Track" signals received from various web browsers.

Information Related to Use of our Services

As part of you and your employees’ use of our services, we will collect and analyze data provided to us via the various third-party accounts you enable for use with our services. Because the third-party accounts are enterprise business applications that you and your employees use in your day-to-day operations and communications, we may receive trade secrets or other confidential or proprietary information about your business, employees, or other highly sensitive topics that may be incidental to our efforts to collect information about organizational structure and communication as part of our services.

Our servers automatically record certain information about how you our services (we refer to this information as "Log Data"), including both Account holders and non-Account holders. Log Data may include information such as your Internet Protocol (IP) address, browser type, operating system, the web page that you were visiting before accessing our services, the pages or features of our services to which you browsed and the time spent on those pages or features, search terms, the links on our services that you clicked on, comments and other communications conducted over our services, information from other third-party products and services that we enable you to connect to your Accounts and other statistics.

We use Log Data to administer the services and we analyze (and may engage third-parties to analyze) Log Data to improve, customize and enhance our services by expanding their features and functionality and tailoring them to your needs and preferences. We may use your IP address to generate aggregate, non-identifying information about how our services are used.

Location Information

When you use our services we may collect and store information about your location, such as by converting your IP address into an approximate geolocation, or, if you access our services via a mobile device, by accessing your mobile device’s coarse location if you enable location services on your device. We may use location information to improve and personalize our services for you. If you do not want us to collect location information, you may disable that feature on your mobile device. In addition, some of the third-party accounts you use with our services may contain your location information, which may then be shared with us.

Information Use

Any of the information we collect from you may be used to:

  • Personalize your experience (your information helps us to better respond to your individual needs)
  • Improve our services (we may use your information and feedback to improve our services, including our products, bots, and website)
  • Improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • Process payments
  • Run promotions, contests, surveys, or other features
  • Market products and services to you that we believe may be of interest to you
  • Send you information you agreed to receive about topics we think will be of interest to you
  • Send periodic emails with updates pertaining to our services
  • Respond to your inquiries, questions, and/or other requests.

We may also use your Personal Information to create Anonymous Information records by excluding information that makes the information personally identifiable to you. We reserve the right to use Anonymous Information for any purpose.

Information We Share

We will not share any PII that we have collected from or regarding you except as described below:

  • Information Shared with Our services Providers. We may engage third-party services providers to work with us to administer and provide our services. These third-party services providers have access to your PII only for the purpose of performing services on our behalf.
  • Information Shared with Third-parties. We may share aggregated information and non-identifying information with third-parties to enhance the effectiveness of our services and for industry research and analysis, demographic profiling, benchmarking, and other similar purposes. As part of our services, we may share aggregate, anonymous demographic information, survey results, market trends, and other analysis that we create based on the information we receive from you and other customers. Such information will never identify you, your business, or your employees.
  • Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. Thus, if we are acquired by a third-party as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third-party in the event we go out of business or enter bankruptcy, some or all of our assets, including your PII, may be disclosed or transferred to a third-party acquirer in connection with the transaction.
  • Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights, and safety and the property, rights, and safety of a third-party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

Data Protection

We take reasonable measures to protect the information that we collect from you or about you (including your PII) from unauthorized access, use, or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

Modifying Your Information

To delete your PII and cancel your account, please send an email to We’ll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law.

International Transfer

Your PII may be transferred toa and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.

Third-Party Websites and services

Our services, including our bot and website, may contain links to websites and services that are owned and operated by third-parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites and services linked to or from our services. Any information that you provide on or to a third-party website or service or that is collected by a third-party website or service is provided directly to its owner or operator and is subject to the owner’s or operator’s privacy policy. To protect your information we recommend that you carefully review the privacy policies of any website or service that you access.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13, we will take steps to delete such information from our files as soon as possible.

California Requirements

Exercising your rights: If you are a California resident, there are some additional rights that may be available to you under the California Consumer Protection Act ("CCPA"). This policy explains the tools that we have made available to you to exercise your data rights under the CCPA, such as the right to deletion and the right to request access to the categories of information we have collected about you. For more information on how to exercise your rights please visit the "Modifying Your Information" section of this policy. We encourage you to manage your information, and to make use of the privacy controls we have included in our Services. You will not be discriminated against for exercising any of your privacy rights under the CCPA. In order to protect your information from unauthorized access or deletion, we may require you to provide additional information for verification. If we cannot verify your identity, we will not provide or delete your information.

Sharing your personal information: We don't sell your personal information. For detail on how we share your information, please visit the section of this policy called "Information We Share".

Processing your information: This policy describes the categories of personal information we may collect, the sources of that information, and our deletion and retention policies. We’ve also included information about how we may process your information, which includes for "business purposes" under the CCPA - such as to protect against illegal activities, and for the development of new products, features, and technologies. If you have questions about the categories of information we may collect about you, please be sure to visit the section of this policy called, "Information related to Use of our Services" For more details about our processing activities, please be sure to visit the section called "Information Collection and Use".

If you have any questions or would like to exercise your rights under the CCPA, you can reach out to us at

Revisions to this Privacy Policy

We reserve the right to revise this Privacy Policy from time to time. We will post changes on this page and indicate the "last modified" date at the top of this page. Please check back often for any updates. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and that your continued use of our services after any change in this Privacy Policy will constitute your acceptance of such change.

Your Acceptance of These Terms

By using our services, you signify your acceptance of our terms as publicly outlined in our Terms of Service and Privacy Policy.