Questions & Answers

How does the shuffl work?

In the Slack shuffl channel, Shuffl will sort team members into new groups at the scheduled time and day. Shuffl will then automatically introduce them with a group message and encourage for a virtual meet up!

How does Shuffl determine who gets sorted?

Shuffl is available as Shuffl Community and Shuffl Pro. The Community plan uses a random algorithm to shuffl team members, so group compositions are up to chance.

As it's random, previously matched members may get shuffl'd together again in future shuffls. The odds are higher with smaller group sizes and if you've been shufflin' for a while!

Shuffl Pro gives teams the option of shuffl strategies beyond random. Smart Shuffl includes advanced sorting methods that intelligently creates new group combinations every week and opens up to fun group sorting use cases!

How often can we shuffl?

The shuffl will occur at 10 am in your local timezone. For custom shuffl schedules, try out Shuffl Pro and reach out to support. We'd be happy to set you up.

What time does the shuffl happen?

The shuffl will occur at 10am in your local timezone. For custom shuffl schedules, try out Shuffl Pro and reach out to support and we'd be happy to set you up.

Leaders (red) will be shuffl'd into their own groups with team members (orange)

The shuffl will correctly distribute leaders and account for the groups' previous shuffl history

What is Smart Shuffl?

Shuffl Pro's Smart Shuffl uses advanced sorting strategies for fun and smart use cases. While randomness can create serendipitous opportunities for connection, we believe there's a better way. We gathered feedback from teams using smart shuffl and are happy to share how it has helped create lasting, meaningful connections.

Group Frequency is a Smart Shuffl strategy that takes a user's previous shuffl history into account for future shuffls. There will be a significant chance that future groups created will be with people who haven't been shuffl'd together yet. This shuffl strategy is perfect for groups of all sizes who would like to meet new people with every shuffl.

Leadership Shuffl is a Smart Shuffl strategy that creates groups where every group will have one leader shuffl'd with non-leaders! This shuffl is popular as it provides leaders an actionable way to nurture culture and team members to meet the leadership team. We've also designed this shuffl to include Group Frequency shuffl logic, so there's a high chance to meet a new leader with every shuffl. Our algorithm guarantees proper leader to team member distribution in every shuffl.

How do I change my shuffl settings like the day of the week, frequency, or group size?

As the Shuffl Admin, you can change each channel's shuffl settings on Shuffl Portal.

How can I pause or skip the next shuffl?

As a user, you can set your shuffl status (opt-in/opt-out) by channel in the App Home Tab in Slack. If you're opted out, you can stay in the shuffl channel and not get shuffl'd until you opt back in.

Find the opt-in/opt-out button in Slack with Shuffl's Home Tab. As a Shuffl Admin, if you would like to pause the shuffl for everyone in the channel, you can find the "enable/disable" channel setting in Shuffl Portal.

How do I add more Shuffl admins to my workspace?

We're happy to help. If you're a current Shuffl Admin, email us at support@shuffl.ai with the account emails you'd like to grant Shuffl Admin roles to. We will respond with a confirmation within the business day.

What should I do if my shuffl was missed?

We're sincerely sorry about that. Our shuffls have automated retry logic should this situation occur.

If the retries fail, it could also be due to other critical services that we rely on to deliver the shuffl, such as Slack (they get outages too!) In those rare instances, as we require their platform is operational and stable before we re-issue the shuffl, we will communicate respective timelines of when your shuffl will resume to you.

If it's an issue on our end, we will communicate to you within the business day and set up a one-off reschedule time once we have addressed all issues. Feel free to track our live service operations.

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